Privacy policy

The SoundVow Privacy Promise This website and the SoundVow brand are operated by Kymura LLC. At SoundVow, you trust us with your most cherished memories, personal stories, and photos to create your custom media. We treat that trust as our highest priority.

Your Stories Are Safe: We will never sell, rent, or publicly share your personal stories, diaries, photos, or the custom media we create for you without your explicit permission. Your memories are strictly used by our secure internal team and our secure Artificial Intelligence partners to craft your content, and nothing else.

We Don't Sell Your Data: We do not sell your personal contact information to data brokers or outside marketing agencies. We explicitly do not share, trade, or sell your phone number or SMS opt-in consent data to any third parties or affiliates for marketing purposes.

The "Third Parties" We Do Use: To run a secure global store, we use trusted third-party software. We use Shopify to host our website, encrypted payment gateways to process your credit card, automated communication platforms to text you your order, and trusted AI APIs to help generate your media.

Below are the official legal details of how we handle your data to keep your shopping experience safe and secure.

1. Personal Information We Collect Depending on how you interact with our website, we collect the following types of information:

  • Creative Materials & Personal Stories: The personal stories, memories, photographs, prompts, and other creative materials you voluntarily provide to us.

  • Contact Details: Your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Your payment method details (processed securely by our payment partners; we do not store full credit card numbers on our servers).

  • Usage & Device Information: Information about your device, browser, IP address, and how you navigate our website (collected automatically via cookies to help our site run smoothly).

  • Communications: Any customer support emails, SMS messages, or inquiries you send us.

2. How We Use Your Information We use your information strictly to provide a great service to you. This includes:

  • Creating Your Media & Fulfilling Orders: Utilizing your text prompts, stories, and photos in conjunction with our Artificial Intelligence generation tools to create your custom audio, images, or video.

  • Communicating With You: Sending order updates, delivery links via email or SMS text message, and responding to your customer support questions.

  • Security & Fraud Prevention: Authenticating your account and ensuring a safe checkout experience.

  • Marketing: Sending you promotional emails about SoundVow (which you can opt out of at any time).

3. How We Disclose Personal Information We only share the bare minimum information required to run our business securely. We share data with:

  • Artificial Intelligence Partners: We utilize secure, industry-leading AI service providers to generate custom audio, visual, and text outputs. The specific prompts, names, and contextual stories you submit are transmitted to these services solely for the automated generation of your product.

  • Communication Partners (SMS & Email): We use secure communication platforms to deliver your digital orders via text message and email. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Shopify: Our store is hosted by Shopify. They process your basic order data to keep the website running.

  • Payment Processors: Secure gateways (like Stripe or PayPal) to process your credit card safely.

  • Business & Advertising Partners: We use standard analytics tools (like Google or Meta pixels) to help us run our own SoundVow ads. Note: Your private stories, memories, and photos are never shared with advertising partners.

  • Legal Obligations: If required by law, we may disclose information to comply with valid legal requests or subpoenas.

4. Children's Data Our Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

5. Security and Retention We use industry-standard security measures to protect your data. However, no internet transmission is 100% secure. We retain your personal information only as long as necessary to fulfill your orders, maintain your account, and comply with legal obligations.

6. Your Privacy Rights Depending on where you live (such as California or the European Economic Area), you have specific rights regarding your data:

  • Right to Access / Know: You can request a copy of the personal information we hold about you.

  • Right to Delete: You can ask us to delete your personal information.

  • Right to Correct: You can ask us to fix inaccurate information.

  • Right to Opt-Out: You can opt out of promotional emails at any time by clicking "unsubscribe." You may opt out of SMS messages at any time by replying "STOP" to any text message we send.

To exercise any of these rights, please contact us at the email address below. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

7. International Transfers Because we are a global business hosted on Shopify, your personal information may be transferred to, stored, and processed outside the country you live in (such as the United States or Canada). We rely on recognized legal mechanisms to ensure your data remains protected during these transfers.

8. Contact Us If you have any questions about this Privacy Policy, how we protect your stories, or if you want to exercise your privacy rights, please contact us:
Email: info@SoundVow.com
Mailing Address: Kymura LLC, 30 N Gould St Ste R, Sheridan, WY 82801