Frequently Asked Questions

• What exactly is a custom song? 

  A one-of-a-kind piece of music created specifically for your story, message, and occasion. Each song is made to order to perfectly reflect the emotion you want to express.

• What information do you need from me? 

  Right on the product page before you check out, you’ll answer a few simple questions about the person, occasion, and the feeling you want to capture. You don’t need to be poetic — just honest!
  If your package includes custom album art, simply email us your favorite photo and we will design a gorgeous cover you will absolutely love.

• Are my personal stories, photos, and information kept private?

  Absolutely. We know you are trusting us with your most intimate memories. Your personal stories, details, and photos are used strictly by our team to craft your custom song. We will never share, sell, or publicly post your private stories or your final song without your direct permission. Your memories are 100% safe and confidential with us.
  
  

• Can I request changes? 

  Yes! Your order is fully covered by our 100% Satisfaction Guarantee. Once your final song is delivered to your inbox, you have a 48-Hour Review period. If there is anything you want adjusted, simply reach out to us within those 2 days (48 hours), and we will work closely with you to revise the song until it perfectly captures your vision!

• How long does it take? 

  Standard delivery takes 3 to 5 days. If you are in a rush and need your track immediately, you can select the24-Hour VIP Rushupgrade at checkout to receive your finished custom song within exactly 1 day!

• What does it mean when you publish my song on major streaming platforms? How does it work?

  As part of our Global Streaming Release upgrade, we work directly with our industry partners to officially publish your custom track just like a major hit. We will release it on major streaming platforms—including Spotify, Apple Music, YouTube Music, TikTok, and Instagram.

  This means your song becomes an official release that can be publicly searched, streamed, and even used as the soundtrack for your own TikTok or Instagram videos for the world to see and share! Even better, since you get to choose the exact title of the song, you can plan the ultimate surprise: simply ask your loved one to search for their custom track right on Spotify or Google, and watch their reaction when they press play! This feature is available as a premium upgrade during checkout.

• Can you turn my own lyrics, a poem, or an old/low-quality audio recording into a professional song?

  Yes, absolutely! Whether you have written your own heartfelt lyrics, wedding vows, a special poem, or you have a raw, low-quality audio recording that needs professional remixing, our studio can bring it to life.

  Because we are a full-service production studio, we offer a special feature called The Producer's Touch. Simply select this free bonus option at checkout, and then email us your written words, melodies, or raw audio files. Our expert producers will meticulously custom compose, professionally produce, and remix your specific ideas into a breathtaking, polished, and radio-ready masterpiece!

• Do you offer physical CDs or Vinyl records?

  Yes! We have partnered with a premium physical pressing facility to provide heirloom-quality Vinyl and CDs. Because we need to finish your digital song and custom artwork first, you are not charged for physical items at checkout. Once your song is mastered, we email you a private VIP link to design and order your physical record directly through our pressing partner so it ships straight to your door!

• What if I'm not happy with my song? 

  Your satisfaction is 100% guaranteed. Because these gifts are so personal, we will work with you to revise the track until you are completely happy with it, or your money back!

• Can I hear what it sounds like before I buy?

  Absolutely. You can listen to previous examples on our Samples page, or you can use our free tool,The Studio, to generate custom lyrics and an instant AI demo for your specific occasion completely free of charge!